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TERMS & CONDITIONS

Warners Wholeness Coaching
Last updated: 7th May 2026
 

1. About this service

Warners Wholeness Coaching provides coaching support designed to help clients explore challenges, build self-awareness, and make meaningful changes in their lives. Coaching is a collaborative process and is not a substitute for therapy, counselling, or medical advice.

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2. Free initial consultation

A free 25-minute initial consultation is offered to explore your needs and see whether coaching is a good fit. This call is an opportunity for both of us to decide whether working together feels appropriate. There is no obligation to continue after this call.

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3. Coaching sessions

If we decide to work together following the initial consultation, sessions can be booked through an online booking system. All coaching sessions are paid for upfront at the time of booking, unless otherwise agreed in writing.

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4. Cancellations and rescheduling

If you need to cancel or reschedule a paid session, at least 24 hours’ notice is required.

  • Cancellations made with less than 24 hours’ notice will be charged in full

  • Missed sessions without notice will also be charged in full

  • Rescheduled sessions are subject to availability

This ensures fairness and respect for both parties’ time.

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5. Payments

All payments are taken securely through the online booking system. Coaching sessions are only confirmed once payment has been received in full.

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6. Coaching relationship and responsibility

Coaching is a partnership. You are responsible for your own decisions, actions, and wellbeing throughout the coaching process. While coaching can be supportive and transformative, no specific outcomes or results are guaranteed.

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7. Confidentiality

All information shared during sessions is treated as confidential.

Confidentiality may only be broken in rare circumstances, such as:

  • Risk of harm to you or others

  • Legal or regulatory requirements​
     

8. Suitability and right to refuse service

Following the initial consultation, either party may decide not to proceed with coaching. Warners Wholeness Coaching reserves the right to decline or discontinue services if it is not felt to be an appropriate fit.

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9. Website content

Any content on this website is for general informational purposes only and does not constitute professional advice.

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10. Changes to these terms

These Terms & Conditions may be updated from time to time. The most current version will always be available on this website.

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11. Contact

If you have any questions about these Terms & Conditions, please contact:
info@warnerswholeness.com

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Privacy Policy

Warners Wholeness Coaching
Last updated: 7th May 2026
 

1. Who we are (Data Controller)

This website is operated by Warners Wholeness Coaching (“we”, “us”, or “our”).

For the purposes of UK data protection law (UK GDPR), we are the data controller responsible for your personal data.

If you have any questions about this Privacy Policy, you can contact us at:
info@warnerswholeness.com

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2. What this policy covers

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit this website

  • Contact us via forms or email

  • Book a free consultation or coaching session

  • Use our online booking system (Wix Bookings)
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3. What information we collect

We may collect and process the following personal data:

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Information you provide directly:

  • Name

  • Email address

  • Phone number (if provided)

  • Any information you choose to share when contacting us or booking a session

  • Coaching-related information you share during sessions (see Section 8)
     

Information collected automatically:

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, interactions)

This may be collected through cookies and analytics tools.
 

4. How we collect your data

Your data may be collected when you:

  • Fill out a contact form

  • Book a free consultation or paid coaching session via Wix Bookings

  • Communicate with us via email

  • Browse our website (via cookies and analytics tools)
     

5. How we use your data

We use your personal data to:

  • Respond to enquiries

  • Arrange and manage coaching sessions

  • Process bookings and payments

  • Communicate with you about your sessions

  • Provide coaching support services

  • Improve our website and services
     

6. Sensitive personal data

During coaching sessions, you may choose to share sensitive personal information (for example relating to mental health, relationships, sexuality, or personal experiences).

We only process this information where it is voluntarily shared by you and necessary for providing coaching support.

This information is treated with a high level of care, respect, and confidentiality.
 

7. Coaching notes and records

We may take brief notes during or after coaching sessions to support the coaching process (for example, goals, reflections, or key themes discussed).

These notes are:

  • Stored securely

  • Kept confidential

  • Only accessed by Warners Wholeness Coaching

  • Retained only for as long as necessary to provide services or meet legal obligation
     

8. Wix and third-party services

This website is built using Wix.com Ltd, which provides hosting, booking, and payment systems.

Your data may be stored and processed by Wix in accordance with their privacy practices.

You can view Wix’s privacy policy here:
Wix Privacy Policy

We may also use trusted third-party services (such as payment processors or email providers). These providers only process your data as necessary to deliver their services.
 

9. International data transfers

Some of your personal data may be processed or stored outside the UK or European Economic Area (EEA), including by Wix and other service providers.

Where this occurs, appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

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10. Legal basis for processing

Under UK data protection law, we process your data on the following bases:

  • Contract – to provide coaching services you have requested

  • Consent – where you have given permission (e.g. optional communications)

  • Legitimate interests – to run and improve our business

  • Legal obligation – where required by law
     

11. How your data is stored and protected

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your data is stored securely through Wix and other trusted service providers.

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12. How long we keep your data

We only keep your personal data for as long as necessary:

  • Enquiry data (no coaching booked): up to 12 months

  • Client data and coaching records: up to 7 years (for legal and accounting purposes)

  • After this period, data is securely deleted or anonymised
     

13. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in some cases)

  • Restrict or object to processing

  • Withdraw consent at any time (where applicable)

To exercise your rights, contact us at: info@warnerswholeness.com

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14. Complaints

If you have concerns about how your data is handled, please contact us first so we can address the issue.

You also have the right to complain to the UK data protection authority:

Information Commissioner’s Office (ICO)
ICO website

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15. Cookies

This website uses cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support Wix functionality (including bookings)

You can control or disable cookies through your browser settings.

For more information, see your browser controls.

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16. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

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17. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Warners Wholeness Coaching
Email: info@warnerswholeness.com

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